Return within 30 days – 100% Refund Guarantee
Free return shipping:
BuyArtJewels gives you the liberty of being 100% sure of your product, which means you can return your purchased item in its original packaging within 30 days of shipping date, together with its receipt/ return authorization.
90-days free ring resizing:
We understand the concern of not wearing a perfect size, and hence we want to make sure that your ring size is perfect. Please follow the return procedure to get your ring resized. It will take us 7-10 days to ship the ring back after it has been received. Please note that rings like tension bands, eternity rings, some variations cannot be resized and we will inform you the same before you try to ship back.
Exceptions to our return/exchange/resize policy:
Our 30 days return policy does not apply to – items shipped over 30 days, items that became damaged after delivery, repaired/resized items, custom-made jewelry, items that do not qualify under ‘new and unused’ after the shipment is returned, items sent without Buy Art Jewels Code.
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Send all items back to us using the receipt.
- We will send you an email once we receive the returned item. Our team will take 1-2 weeks to review the returned item. Please allow us processing time of 7-10 days after that for your amount to be refunded.
- Refund will be issued in the same procedure as we received the original payment – cash purchases will have cash refund, credit will be refunded to credit card, wire transfer will be refunded by wire transfer, PayPal amount will be credited back to Paypal account.
Other terms and conditions:
- If you have received a damaged good, please refuse to accept the shipment or send us an email at firstname.lastname@example.org. Any damaged or missing item received must be immediately informed via email within 2 days of receiving the shipment and should be shipped back within 5 days of receiving the shipment.
- In case of return of engraved jewelry, polishing fees of $25 will be charged to customer.
- Please note that BuyArtJewels is not responsible for any loss of item during return shipping. For your convenience and at your discretion, please insure the package before shipping.